Party Information for

richmond hill


Party A
Party B
Party C
Frequently Asked Questions


If you have less than 5players it is recommended you book the number of individual packages that you need as opposed to a birthday party. Please note that if you will require the use of the party room for food time you will need to book a birthday party package.


If you have more than 10 players we recommend you contact us about a custom package based on the number of players you have (limit of 20 Players) and how much time you will need (i.e. 16 players, 90 minutes play time + 30 minutes food). There are 10 stations available at a time so for larger groups we recommend you book at least 90 minutes of playtime so as to have half the kids play for at least 45 minutes and the other half for the other 45 minutes. Please contact us for more information.


The minimum age we recommend is 8 years old. This limit is due to the headsets being a little too big for the smaller children and the games being a little too hard to grasp for children below this age. For this reason, we do not allow any players under the age of 8 years old.


A deposit for 5 players is required when booking.  See our refund policy for more information on deposit refunds.


Early Bird Discount
If you book your birthday more than 2 months in advance you can receive up to 20$ off! Please contact us for more details.

Weekday Discount
Bookings for birthday parties from monday to thursday are eligible for up to a 10% discount (pending manager approval). Please contact us for more details. (excluding national holidays)

Referral Discount
10$ off if you were referred to by another parent who booked a party with us.

Booking as early as possible (at least 2-4 weeks in advance)  is recommended to ensure that you get the date and time that you want. This will also leave enough time for the children to RSVP.


There is no fee for rescheduling (at any time before the party). Deposits may also be used as credit at a later date for either playing individually or towards another booking. Cancellations of a booking will result in loss of deposit (partly or in full as outlined below).

Cancellation more than 2 weeks before booking:
Refund of deposit (minus a 30$ administration fee)

Cancellation less than 2 weeks before booking:
Refund of 50% of deposit

Cancellation within 1 week of booking:
Refund of deposit (minus a80$ administration fee)

Cancellations less than 24 hours before:
No refund of deposit.

Rescheduling and then cancelling your party will still result in forfeiture of your deposit.


Parents allow to come in 15 minutes earlier to setup the tables.  Unfortunately there can be no compensation of time if the players arrive late (as you maybe taking up time from the party or booking after you). Due to this, it is important that you remind parents to drop off and pick up their kids on time.


We allocate 15 minutes for clean up and pick up of the kids after your booking is over. It’s important that you don’t stay beyond this so the next party will have time to set up.


We offer a number of options for invites included with your birthday party package – free of charge! Attached to your confirmation email will be an invitation that you may print out. If it is more convenient for you there are hard copies of the invitation in store that you can pick up at your earliest convenience. Please give us a call and we can even have them custom created with your child’s name info and the time all printed out on the invites. We can also provide convenient E-invites if you would prefer.


You are more than welcome to bring your own food and drinks. You can also take advantage of an ongoing deal with our partner Pizzaville (in the same plaza), which offers a 13% discount when you mention you have a birthday party at Virtual Sting. No pre-order required. You can order on the same day, it only takes about 20 – 30 minutes for them to prepare. You can come in on the day order pizza and it will be ready in time for food!

Please be aware that there is no food allowed in the play area.

There is a fridge and microwave on site for your convenience. You will need to bring your own plates, cups and cutlery. Please keep in mind that we do not have a freezer.

You are also more than welcome to bring your own decorations. We provide some balloons and tablecloths for the tables if you’d like to use them as well – free of charge!



15 minutes before:
Hosts arrive to set up the tables and food/snacks

5 minutes before:
Ensuring all the kids are here and the waivers are done for the kids and they are ready to play.

At the time your booking begins:
The kids will  play the full length of the play time allocated depending on the package chosen.

After the kids are done playing:
Food time! The pizza will be ready for pick up in time for food-time.

After Food time:
Clean up & pick up time. Please ensure that parents are on time to pick up their children so as not to delay the next booking. Please try your best to leave the party area and play area as clean as you can!


Our contact information can be found on our website or included in the confirmation email you receive for your booking.


Yes they can play together! Most of our games are single player, meaning that it will be played alone, but we have a great selection of multiplayer games that can be played together in smaller or larger groups. It is recommended if the kids would like to play multiplayer games that you book one of our packages with more play time as multiplayer games do take longer to set up.

For the best experience, we recommend that the kids begin by playing single player games until they can get the hang of it, and then move on to multiplayer games. Below are a list of recommended games for birthday parties. There are many more games than listed below and we are confident that we have something that everyone will enjoy.


Single Player

Fruit Ninja
Beat Saber
Hoops VR
Job Simulator
Superhot VR
Space Pirate trainer


Baam Squad
Smashbox Arena
Sweet Escape VR



The information on this page as well as our policies are subject to change without prior notice.


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(905) 597-0097 – Vaughan Mills
(905) 237-5153 – Richmond Hill Centr
(905) 240-8111 – Oshawa Centre

For general inquiries contact



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